Job Details

Campus Grad - DAL - CX Intern 2020

West Monroe isn’t a start-up consulting firm, but we act like one. 

From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better. 

We serve an array of interesting and exciting clients across four key service areas: Customer Experience, Mergers & Acquisitions, Operations Excellence, and Technology Business Analytics. You will provide expertise, lead technical implementation initiatives or deliver operation improvement across industries such as Consumer & Industrial Products, Energy & Utilities, Financial Services, and Healthcare & Life Sciences. 

We celebrate driven professionals who thrive in a collaborative environment. Our consultants work on front lines – partnering with clients to deliver game changing solutions in the most dynamic industries. Sound interesting? Then West Monroe Partners just might be the place for you. 

Think you’re up to the challenge? 

West Monroe Partners is currently in search of high-performance graduate interns this summer, pursuing their MBA, or other Master’s, to join our TREK (Training, Readiness, Exposure, Knowledge) Program. TREK offers motivated students with the opportunity to work directly with clients, develop project deliverables, collaborate closely with project teams, network and build relationships within our organization, and participate in all programs and events available to our employees, in addition to developing core consulting skills that will prepare them for a career in consulting. 

Graduate interns may be considered for a full-time opportunity with West Monroe Partners at the conclusion of the internship. The level at the firm will be based on pre-MBA/graduate school experience as well as performance during the internship. 

About Our Customer Experience Practice
West Monroe Partners is currently seeking MBA (or equivalent graduate degree) candidates with a strong desire to pursue a career in consulting in its Customer Experience Practice. The ideal candidate will possess the ability to lead a project team while staying focused and multi-task oriented in a fast-paced environment. The candidate will also need to possess exceptional verbal and written communication skills to effectively communicate with client personnel, senior management and the project team. The candidate should have relevant experience and familiarity with contact center, CRM and customer MDM, preferably in healthcare, financial services, and utilities. Beginning with strategy and business process analysis, we provide value for our customers through custom-built solutions on Salesforce that utilize modern development and integration technologies in order to drive customer success. He/she should also have experience working with clients to create financial models and develop risk mitigation approaches and strategies to help them manage investment risk and promote strategies to justify investments and solutions.  

Experienced hires in the Customer Experience (CX) practice need to be flexible, resourceful, and multi-faceted. West Monroe's CX practice maintains an operating principal known as OneCX. This means that our offerings are not delivered or articulated in silos; rather they supplement and inform each other in pursuit of broader transformational objectives. Team members in CX get an opportunities to transform our client's customer experience journey through multi-disciplinary solutions.  This entails delivering business, strategy, and technology solutions across different industries.  An experienced CX team member at West Monroe will broaden his/her end to end Customer Experience expertise while developing or showcasing a specialization in a particular offering.

Responsibilities: 

  • Client Delivery: 
    • Work directly with clients to implement processes and technology that support business value and process efficiency across business and technical functions 
    • Work closely with the line of business stakeholders to map existing or develop new business processes 
    • Participate in client workshops focused designing future state business process and requirements by working with the team to prepare for and facilitate 
    • Support business and technical requirements gathering and process mapping 
    • Work closely with the team on program evaluations against industry leading practices across industries 
  • Program Management: 
    • Participate in the creation of project-related deliverables such as project plans, implementation plans, communication plans, and status reports 
    • Work closely with engagement team to reduce project risk
    • Work closely with members of WMP as well as our clients to establish rapport 
  • Business and Practice Development: 
    • Participate in the business development process by assisting in the development of project approaches and proposals 
    • Participate in the practice development process by assisting in the development of tools, methodologies, templates, and techniques used by WMP on client assignments 
Qualifications:
  • Bachelor’s degree in related discipline; MBA or other Master’s degree in process 
  • 2 to 6 years of experience working in a collaborative team-based, professional environment 
  • Experience working directly with external clients/internal stakeholders 
  • Experience in developing work plans, project scopes, and business analysis 
  • Strong project management and organizational skills, detail-oriented, with the ability to manage multiple tasks concurrently in a fast-paced, team-oriented environment 
  • Demonstrate excellent judgment and decision-making; develop a sense of urgency, respond or escalate, as appropriate 
  • Demonstrate interest and understanding of the preferred practice area 
  • Prior experience in consulting is preferred, but not required 
  • Experience with implementations, business requirements gathering, vendor evaluation, or scoping a technology or software platform is helpful 
  • Strong presentation skills; experience with creating or delivering presentations 
  • Strong interpersonal, written and oral communications, and client relations skills 
  • Ability to work permanently in the United States without sponsorship 
  • Ability to travel up to 80% is required 
  • Ability to relocate to the city where the opportunity is based for the duration of the internship 

Interview Process:

For First Round Interviews Scheduled On-Campus (OCR): 
If first round of interviews will take place on-campus, candidates will receive two 45-minute interviews: Behavioral and Case. If the candidate advances, the individual will be invited to complete video interviews, which will include Values Contribution and Skills. 

For First-Round Interviews Scheduled in the West Monroe Office (non-OCR): 
If first round of interviews will take place in the West Monroe office, candidates will be invited to the office to receive the full set of interviews, which will include: Behavioral, Case, Values Contribution, Skills, and Practice Alignment. Office interview dates are flexible, with Fridays being preferred. 

Please complete the online application on West Monroe’s Grad Careers site prior to the interviews.